Carevia Pro+ and Provider Licences

One assurance system. Two connected tools.

Help service managers complete robust audits, then give nominated individuals and provider leads a clearer way to compare results, test assurance and return improvements to the service.

See the sixteen audits View Provider Licences

Designed to strengthen the governance loop, not simply create more completed paperwork.

Assurance

Service Assurance Hub Audit, triangulate evidence and manage improvement.

JSON

Provider Assurance Dashboard Compare, challenge, dip test and intervene.

Actions

Residential care

Nursing care

Supported living

Homecare

The connected toolkit

Governance from the service to the provider

Each tool has a distinct purpose. Used together, they create a traceable route from evidence and findings to provider challenge, action and re-testing.

Carevia Service Assurance Hub

A structured programme for registered managers and service-level quality leads.

335 standards across 16 assurance audits
Service-type configuration for residential, nursing, supported living and homecare
RAOF™ evidence prompts for Read, Ask, Observe and Feedforward
Practical “what to look for” guidance for every standard
One overall action plan with owners, due dates and success criteria
Audit schedules, action emails and downloadable calendar reminders
Current-cycle progress, completed assurance and rolling analysis
Service-created audits for risks or checks unique to the service

Proportionate by design: audits follow weekly, monthly or quarterly default schedules, each adjustable per service. They are not all expected at once.

Carevia Provider Assurance Dashboard

A provider-level view for nominated individuals, directors and quality leads.

Upload reduced JSON snapshots supplied by individual services
Compare current-cycle coverage with the last completed assurance position
See cross-service risks, strengths, priorities and direction of travel
Select any number of uploaded audit questions for a provider dip test
Record independent Read, Ask and Observe findings against each question
Complete a provider-led fallback audit when service assurance is not supplied
Generate provider actions for the relevant service to work through
Download board-level assurance and action-plan information

Assurance is not erased: when a service starts a blank new cycle, the provider can still see the last completed assurance baseline.

What is included

The sixteen assurance audits

Every audit is built on RAOF™ evidence prompts, a scheduled default frequency and practical guidance on what to look for. Service-type configuration switches off the audits that do not apply, so a homecare or supported living service sees fewer than sixteen.

335 standards 16 audit areas Weekly, monthly and quarterly defaults Add your own service-specific audits

Weekly

Manager's weekly walkaround15 standards · Weekly

Monthly

Medicines assurance24 standards · Monthly

Infection prevention and control19 standards · Monthly

Premises, environment and equipment22 standards · Monthly

Accidents and incidents20 standards · Monthly

Daily notes assurance20 standards · Monthly

Complaints and compliments16 standards · Monthly

Mealtimes, nutrition and IDDSI20 standards · Monthly

Food hygiene assurance22 standards · Monthly

Safeguarding and protection from abuse20 standards · Monthly

Quarterly

Fire safety assurance18 standards · Quarterly

Health and safety assurance22 standards · Quarterly

Care plan assessments22 standards · Quarterly

Workforce and personnel assurance28 standards · Quarterly

Mental Capacity Act assurance22 standards · Quarterly

Nursing clinical governance25 standards · Quarterly, nursing settings

Frequencies shown are the defaults. Each can be changed per service where regulation, official guidance, risk assessment or provider policy requires more frequent checking, and the manager's weekly walkaround is deliberately short so that it is repeatable rather than aspirational.

Interactive explainer

See how the two tools work together

Follow one audit cycle from the manager’s schedule through provider oversight and back into the service action plan.

Step 1 · Schedule

The manager sees what is due

Audits are organised by frequency and configured for the service type. The programme shows what is current, due or in progress without suggesting that everything must be completed at once.

Benefit: a proportionate assurance programme rather than another unmanageable checklist.

Service assurance dashboard14 audits included

Medicines assuranceMonthlyDue 28 Sep

IPC assuranceMonthlyIn progress

Care plan auditQuarterlyCurrent

Fire safetyQuarterlyDue 12 Oct

Step 2 · Test

Each standard is tested through RAOF™

The manager records what they Read, Ask and Observe. “What to look for” guidance supports consistency, while Feedforward turns the combined evidence into the next improvement or assurance check.

Benefit: stronger triangulation and less reliance on a policy or record being present.

Medicines assuranceStandard 15

PRN protocols are person-specific and guide safe use

Test the protocol, staff understanding and how administration works in practice.

READ ✓ ASK ✓ OBSERVE ✓ FEEDFORWARD

ResultMetConfidence tested

Step 3 · Act and share

Findings enter one action plan

Partial and not-met findings require an action, owner, due date and success criteria. The service then downloads a reduced assurance snapshot for the provider without sending the detailed working backup.

Benefit: clearer ownership and a consistent route from audit finding to provider visibility.

Overall action plan3 active

Update PRN guidanceRegistered manager12 Sep

Re-test staff knowledgeDeputy manager19 Sep

Provider assurance snapshotDownload JSON →

Step 4 · Compare and challenge

The provider sees the wider picture

The nominated individual or provider lead uploads service snapshots, compares current-cycle progress with completed assurance and selects any standards that need independent dip testing.

Benefit: earlier visibility of drift, inconsistent assurance and services requiring support or challenge.

Provider assurance dashboard3 services

Current coverage81%

Completed assurance89%

Critical gaps1

Selected for dip test:
PRN protocols guide safe use

Selected for dip test:
Actions have been checked for effectiveness

Step 5 · Close the loop

Provider actions return to the service

Where assurance is not supported, the provider creates a focused action JSON. The service imports it into the same action plan, completes the work and uses RAOF™ to test whether improvement has become embedded.

Benefit: a closed governance loop with a growing picture of improvement, risk and decline over time.

Direction of travelImproving

← Provider action imported to the service plan for ownership and validation

More consistent auditing

Less fragmented action tracking

Clearer provider oversight

Earlier risk signals

A closed improvement loop

The governance loop

From audit completion to tested improvement

The connection between the tools turns service activity into provider oversight and returns provider findings to the place where action must happen.

Audit

The service tests evidence and practice using the scheduled audit programme.

Analyse

Risks, strengths, exceptions and priorities are brought together.

A reduced provider snapshot is downloaded and supplied for oversight.

Challenge

The provider compares services and dip tests selected standards.

Improve

Provider actions return to the service plan for ownership and RAOF™ validation.

Built for service-level assurance: users are instructed to record service identifiers and staff roles only, without entering resident or staff names into exports.

Practical value

A clearer picture at every level

For registered managers

One scheduled programme, one action plan and clearer prompts for what credible evidence should look like.

For nominated individuals

A structured way to see where assurance is strong, where it is incomplete and where findings need independent testing.

For multi-site providers

A more consistent governance approach across services without requiring managers to complete every audit simultaneously.

Choose the right access

Available through Carevia Pro+ and Provider Licences

Individual access

Carevia Pro+

For registered managers, quality leads and individual professionals who want access to Carevia’s advanced governance tools and wider Pro+ resource library.

Explore Carevia Pro+

Multi-site access

Carevia Provider Licences

For care groups that want registered managers to have their own Pro+ access while creating a more consistent approach to governance and provider oversight.

Explore Provider Licences

Questions

Frequently asked questions

Do services need to complete all 16 audits immediately?

No. Audits have scheduled frequencies and should be planned proportionately around the service, current risk and any more frequent checks required by regulation, official guidance, risk assessment or provider policy.

Which audits apply to my service type?

Service-type configuration switches off audits that do not apply. Nursing clinical governance is included for nursing settings. Premises, food hygiene and mealtimes audits depend on whether the service provides those things. Managers can also add their own audits for risks or checks unique to the service.

What happens when a new audit cycle starts?

The service starts with a blank working cycle while the last completed assurance, audit history, schedule and outstanding actions remain preserved. The Provider Dashboard distinguishes the new work from the completed baseline.

Can providers test the assurance reported by a service?

Yes. The provider can select as many questions as needed from an uploaded audit and record an independent dip test using Read, Ask and Observe evidence. Where assurance is not supported, an action can be returned to the service.

What if a service does not submit its assurance?

The provider can use the fallback audit route to complete a proportionate sample or full audit using the same question set. A separate reporting-accountability action can also be raised.

Does Carevia replace professional judgement or regulatory guidance?

No. The tools support structured self-assessment, evidence triangulation and governance oversight. Providers remain responsible for applying current legislation, official guidance, professional judgement and their own policies.

Where is the information saved?

The tools use local browser storage and include downloadable backup and recovery options. Services control when reduced assurance files are exported and shared with the provider. Regular backups are essential.

Strengthen the whole governance loop

Move beyond collecting completed audits. Connect evidence, provider challenge, accountable action and re-testing through two practical Carevia tools.

View Provider Licences View Carevia Pro+