Last updated: January 2026
These Terms of Use govern your access to and use of Carevia’s website, memberships, digital tools, AI services, and paid resources. By accessing or using Carevia, you agree to be bound by these Terms.
If you do not agree, you must not use Carevia services.
1. About Carevia
Carevia provides inspection-aware guidance, digital toolkits, templates, AI-assisted support, and membership services to adult social care providers.
Carevia
124 City Road
London
EC1V 2NX
United Kingdom
Email: info@carevia.co.uk
2. Definitions
“Carevia” refers to Carevia and its services, content, tools, and platforms.
“User” / “You” refers to any individual accessing Carevia.
“Membership” refers to Carevia Pro, Carevia Pro+, or any future subscription tiers.
“Tools” refers to templates, policies, checklists, toolkits, and digital resources.
“Ask Carevia” refers to Carevia’s AI-assisted support tools including Ask Carevia+.
“Registered Location” means a single CQC-registered service location.
3. Carevia Memberships and Paid Services
3.1 Carevia Pro
Carevia Pro provides access to:
Digital toolkits and templates
Resources for inspection readiness and governance
Ask Carevia (Lite)
3.2 Carevia Pro+
Carevia Pro+ includes:
Ask Carevia+ (advanced inspection-aware AI support)
Priority or enhanced support features where stated
Email-based escalation or sense-checking within stated timeframes
Carevia Pro and Care Pro+ does not include:
Legal advice
Clinical decision-making
Emergency or safeguarding instruction
Formal compliance sign-off
Bespoke consultancy unless separately agreed
3.3 Other Paid Services
Carevia may offer additional paid services, including but not limited to:
Standalone digital products
Bespoke support
Multi-site licences
Consultancy or advisory services
These may be subject to additional terms, which will be provided at the point of purchase.
4. Licensing and Permitted Use
4.1 Single-Site Licence (Default)
Unless explicitly stated otherwise, all Carevia tools, templates, and resources are licensed for use at one CQC-registered location only.
This includes:
Internal use within that registered service
Use by staff employed or contracted to that location
Evidence generation for that specific service only
4.2 Prohibited Use Without a Multi-Site Licence
You must not, unless a multi-site licence has been purchased:
Share tools across multiple registered locations
Use the same tools for different CQC registrations
Distribute, resell, or repackage Carevia materials
Upload Carevia tools to shared corporate libraries covering multiple services
4.3 Multi-Site Licences
Multi-site or organisational licences must be purchased separately and confirmed in writing by Carevia.
If you are unsure which licence applies, you must contact info@carevia.co.uk before using the tools.
5. Intellectual Property
All Carevia content, including:
policies
templates
toolkits
AI outputs
branding
written materials
are the intellectual property of Carevia unless stated otherwise.
You are granted a limited, non-exclusive, non-transferable licence to use materials in accordance with these Terms.
You must not:
copy or redistribute materials externally
claim Carevia materials as your own
remove Carevia branding or copyright notices
create derivative products for sale
6. Ask Carevia and AI-Assisted Services
Ask Carevia is designed to:
support inspection readiness
explain regulatory expectations
highlight governance and risk considerations
encourage reflective professional judgement
Ask Carevia:
does not replace professional judgement
does not provide legal or clinical advice
does not approve or certify compliance
does not guarantee inspection outcomes
Users must not input:
identifiable personal data
confidential service information
names of individuals or services
Carevia reserves the right to restrict or terminate AI access where misuse is identified.
7. Professional Responsibility and Disclaimer
Carevia provides guidance and tools, not regulated professional advice.
You remain fully responsible for:
decisions made within your service
compliance with laws and regulations
actions taken based on Carevia content
inspection outcomes and regulatory engagement
Carevia accepts no liability for decisions taken solely on the basis of Carevia content without appropriate professional judgement.
8. Payments, Subscriptions, and Cancellations
Subscription fees are payable in advance.
Access continues until the end of the paid period following cancellation.
No refunds are provided for partial subscription periods unless required by law.
Carevia may change pricing for future billing periods with reasonable notice.
9. Suspension or Termination
Carevia reserves the right to:
suspend or terminate access for breach of these Terms
restrict use where licensing conditions are not met
withdraw services where misuse or risk is identified
Termination does not remove obligations relating to intellectual property or licensing.
10. Limitation of Liability
To the fullest extent permitted by law:
Carevia is not liable for indirect, consequential, or economic loss
Carevia is not liable for inspection outcomes or enforcement action
Carevia’s total liability shall not exceed fees paid in the preceding 12 months
Nothing in these Terms limits liability for fraud or matters that cannot be excluded under UK law.
11. Changes to These Terms
Carevia may update these Terms from time to time.
The latest version will always be published on the Carevia website.
Continued use of Carevia constitutes acceptance of updated Terms.
12. Governing Law
These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.
13. Contact
For questions about these Terms, licensing, or permitted use:
info@carevia.co.uk
124 City Road, London, EC1V 2NX, United Kingdom